Customer Service

How can we help?

If you have a question, concern, or feedback we are here to help.

Please email us, teaspoonoffun@gmail.com, and we will respond as quickly as possible.

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Order Tracking
Shipping Info
Return Policy
TOF Store Policies
FAQS
Contact Us

Order Tracking

Find your order history and tracking in My Account

Shipping Info

We strive to ship orders quickly via USPS within 2 business days.

USA: orders under $70 ship for a flat fee of $6.99
USA: orders $70 & over ship for FREE!
Canada: orders ship Flat Rate Priority Mail with Insurance for $28.00 (USD)
Australia: orders ship Flat Rate Priority Mail with Insurance for $40.00 (USD)

Due to changes in the VAT collection process, we no longer ship to the UK and EU.

For all other countries, please contact us at teaspoonoffun@gmail.com

If you live near the Ballston Spa, NY area, you can save shipping and pick up your order from our shop. Just select Porch Pick Up instead of flat rate shipping at check-out and we will email you when your order is ready for pick up … on our porch.

Please note: We will provide a tracking number, that can be found in the order history section of your account, and are happy to help you locate any delayed or missing packages. However, Teaspoon of Fun is not responsible for any packages that are lost or damaged by USPS once the package leaves our shop.

If you have ordered an item that is on "backorder" we will ship in stock items first and the backordered item as soon as it arrives.

Return Policy

If you have a return, please contact us (teaspoonoffun@gmail.com) within 15 days from the date of your receipt, for return authorization and instructions.

We are happy to accept returns of full price unused/unopened merchandise within 15 days from date of receipt for a store credit. Merchandise must be returned to us in unused/unopened/re-sellable condition before a store credit is issued.

Items purchased on sale are considered a final purchase and may not be returned unless defective.

If you received the wrong product or a defective item, please contact us at teaspoonoffun@gmail.com within 15 days from date of receipt. We will respond with additional information to correct the issue as soon as possible. 

Shipping charges for returns are the responsibility of the buyer, except in cases of incorrect or defective merchandise.

Store Policies:

Cookie Policy

This is the Cookie Policy for Teaspoon of Fun, accessible from www.teaspoonoffun.com

 
What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.

 
How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set
  • Account related cookies. If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
  • Login related cookies. We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
  • Email newsletters related cookies. This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
  • Orders processing related cookies. This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
  • Surveys related cookies. From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
  • Forms related cookies. When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
  • Site preferences cookies. In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.
  • As we sell products it's important for us to understand statistics about how many of the visitors to our site make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; facebook, Instagram, pinterest, youtube, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the Generator of GDPR Cookies Policy and the GDPR Privacy Policy.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

Privacy Policy

Teaspoon of Fun Privacy Policy

Effective date: January 15, 2019

Teaspoon of Fun ("us", "we", or "our") operates the www.teaspoonoffun.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for Teaspoon of Fun is based on the Free Privacy Policy Template Website.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.teaspoonoffun.com

Information Collection & Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Teaspoon of Fun uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Teaspoon of Fun will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Teaspoon of Fun may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Teaspoon of Fun
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability
Security and Privacy

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

FAQS

Where do you ship from and what time zone are you in?

Teaspoon of Fun is located in Ballston Spa, NY in the Eastern Standard Time Zone, which is where we ship from.

How can I obtain coupon codes?

Sign up for our newsletter and you will be notified of coupons and any sales or special deals.

How can I change or reset my password?

 

Please use the reset password link in your account or the the forgot password link at login.

Do you offer gift cards?
Can I email an order to you?

Absolutely, please email  teaspoonoffun@gmail.com and put New Order in the email subject line. Please include your name, shipping address and the list of items you would like.  We will enter your order and send you an invoice with a link to pay. Once payment is confirmed, your order will ship.  

Do you take special orders?

 

We sure do! Just email us, teaspoonoffun@gmail.com, with your request and we will do our best to help you.

What do I do if I'm having trouble ordering?

 

Please email us with your shipping information and order and we will enter the order for you and send you an invoice to pay.

Do you have a customer loyalty program?

We sure do! It's called Sweet Rewards and all the information can be found here. To earn points, you just need to be signed into your Teaspoon of Fun customer account when you place your order.  If you need to create an account, please click here.

What happens if my package is lost or stolen?

We will provide a tracking number, that can be found in the order history section of your account, and are happy to help you locate any delayed or missing packages. However, Teaspoon of Fun is not responsible for any packages that are lost or damaged by USPS once the package leaves our shop.

I just placed an order and want to add another item. What should I do?

Please place a second order and if your first order has not shipped, we will automatically combine orders and refund any additional shipping that you paid.

How do I redeem my Teaspoon of Fun gift card?

Simply enter your gift card redemption code in the coupon section at check-out. You can also use a gift card with other active coupon codes.

Why won't my payment process?

If your method of payment generates an error message, most often it means that the payment is declined. Please double check to make sure that all of the information entered is current and correct, including expiration date, security code, billing address and phone number.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

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